|
7696677
|
2023-10-15
|
Unexpected or other fees
|
Prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
ADP Inc.
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2023-10-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-15
|
| Complaint What Happened |
On XX/XX/2023 my bank account was hacked for a pending transaction of {$1900.00} to an XXXX XXXX account and I notified my card provider IMMEDIATELY, no less then XXXX hour after the transaction was made, and I was told by Wisely to contact the merchant because there was nothing Wisely could do! I contacted XXXX but because I dont have any accounts with them because this is FRAUD, they have no way of finding the transaction! Prior to this large transaction, there were FOUR {$0.00} transactions for XXXX in which wisely responded oh that just means your card was declined at an XXXX UMM WHAT? Wisely is now telling me itll take XXXX days for them to complete an investigation and until then Im out of almost {$2000.00} and have no way of feeding my children or putting gas in my vehicle to get to work.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9721120
|
2024-08-06
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
ADP Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2024-08-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-07
|
| Complaint What Happened |
On XX/XX/year> I received a text message with a declined charge so I logged in and checked my account there were XXXX charges for the following amount XXXX, XXXX, and XXXX. I called my bank and told them what happened and they shut my card off. They tried to do more charges when my card was cut off also I received XXXX emails saying the XXXX transactions were declined but my money was never put back in my account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8723709
|
2024-04-08
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
ADP Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
Payroll card
|
| Date Received |
2024-04-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-08
|
| Consumer Consent Provided |
Other
|
|
|
9221830
|
2024-06-10
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
ADP Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Payroll card
|
| Date Received |
2024-06-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-10
|
| Consumer Consent Provided |
Consent not provided
|
|
