|
11380168
|
2025-01-05
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Adela, Inc
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
I do not know
|
| Date Received |
2025-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-05
|
|
|
5246638
|
2022-02-22
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Adela, Inc
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
I do not know
|
| Date Received |
2022-02-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5614833
|
2022-05-29
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Adela, Inc
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Medical debt
|
| Date Received |
2022-05-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-29
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Complaint What Happened |
They not only have called my personal phone but have called me plenty of times at my job. They keep calling me bout once a week at my job. No matter I tell them not to contact me
|
| Consumer Consent Provided |
Consent provided
|
|
|
6652939
|
2023-03-07
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
Adela, Inc
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-03-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-07
|
| Complaint What Happened |
In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681.
List the account name here with the account # ( Do not list over XXXX accounts and XXXX inquiries ) - XXXX XXXX XXXX # Account # has violated my rights.
15 USC 1681 Section 602 A States I have the right to privacy 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without written consent.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4340801
|
2021-04-30
|
Threatened to contact someone or share information improperly
|
Debt collection
|
|
| Issue |
Threatened to contact someone or share information improperly
|
| Timely |
Yes
|
| Company |
Adela, Inc
|
| Product |
Debt collection
|
| Sub Issue |
Talked to a third-party about your debt
|
| Sub Product |
I do not know
|
| Date Received |
2021-04-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-30
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/2021, I received two back to back calls while I was at work. Since the number was a local one I answered but was having trouble understanding the lady on the other end so I told them I would end the call and step outside to return the call.
When I returned the call I gave my full name to a woman named XXXX who answered. She told me she would transfer me to the correct department and then the phone was answered by a woman who identified herself as XXXX. I again told her my first and last name and that I was returning a phone call and asked what the call was regarding. She told me she couldn't tell me what the call was concerning until I confirmed my social security number with her. I responded that as they had contacted me and had not even told me what company they were and that I was not going to give out my private information to someone over the phone. She told me that she didn't have to identify her company or the reason that she was calling until I gave her my social security number.
I even asked if this was for a debt collection or something similar and she told me she wasn't going to give me any information because the law prevented her from doing so.
I told her I would just end the call and block the number to which she replied that if I did she would put a note on my credit file which would cause my credit score to fall.
I ended the call and called back to speak with someone else. Again XXXX answered the phone. I once again gave her my full name and told her the situation that had just happened. She told me that again they could not give out any information without my social security number. I asked her to identify what type of business she worked for and she told me they " do many things. '' I asked if there was a supervisor I could speak with about the illegal comments that were made to me by XXXX and was told that the only person above her was the owner who did not have time to deal with me. When I mentioned that I believed that the company was acting in a illegal manner by making threats and that I would be reaching out to consumer protection agency about this incident, XXXX suddenly switched from antagonistic to pleasant and told me that she would be happy to set up a call back with the owner who previously did not have time to deal with me.
I ended the call.
A few minutes later I did call back to verify the information of who I spoke with, the company name and address, and the owners name.
The info provided to me was : Adela XXXX XXXX XXXX XXXX, XXXX, MS XXXX XXXX Owner 's name : XXXX XXXX Never once did either agent on the phone identify themselves as a debt collector even when directly asked. They were evasive of my questions and kept asking for my social security number.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4553525
|
2021-07-19
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Adela, Inc
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Other debt
|
| Date Received |
2021-07-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-07-19
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
