|
5529026
|
2022-05-02
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Medical debt
|
| Date Received |
2022-05-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-19
|
| Complaint What Happened |
No dates listed for XXXX XXXX now handled by SPECIALIZED Management Services. Highest balance was {$580.00}. I asked for the debt to be verified and no response was given. I made payments because I was told " I am just doing my job! You have no right to 'get on me for doing my job ' ''. I wanted to know what the debt was for. I was told " XXXX XXXX ''. I would like to know why it is reported " as late ''. Why not " paid as agreed ''?
Specialized Management is notorious for trying to ruin credit.
Account number two : Original balance was {$290.00} and now {$170.00}. It is being reported " as late ''. Why " late '' if I make a monthly payment and the balance is decreasing? The same scenario. Specialized Management NEVER validated the debt and itemized what it was for? I received a nasty phone message that I MUST pay more money. I returned the call and asked what the debt was for. " I am just doing my job '' was the response ''. Whenever I have had procedures done at XXXX XXXX, I try and make a payment. They say they will bill me. They never say they will turn it over to collections in 30 days!
My insurance has paid on both of these accounts!
Specialized Management needs to learn customer service!
|
| Consumer Consent Provided |
Consent provided
|
|
|
2259733
|
2016-12-21
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
No
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
Medical
|
| Date Received |
2016-12-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-12-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4013237
|
2020-12-15
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Medical debt
|
| Date Received |
2020-12-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-12-15
|
| Complaint What Happened |
I pulled my credit report on XX/XX/15 and noticed so many accounts listed as SMS which is Specialized Management Services. Each of these accounts on my report are not mine. I had insurance that covered the full expense of my medical bill. I also did not give any consent for my information to be shared with SMS. This is a violation of HIPPA law.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3390129
|
2019-09-30
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Notification didn't disclose it was an attempt to collect a debt
|
| Sub Product |
Medical debt
|
| Date Received |
2019-09-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-30
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3776689
|
2020-08-03
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Medical debt
|
| Date Received |
2020-08-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-03
|
| Complaint What Happened |
I made a phone call on today XX/XX/2020 to Specialized Management to find out information about this bill and to try to verify if they had made attempts to contact me regarding the bill, because I never received any type of letter or anything notifying me of the collection. I was only notified of the collection because I saw the negative account placed on my credit reports. I spoke with two representatives ( the first was named XXXX, and the second was XXXX ), both who were rude and would not give me the correct information on what means they used to try to contact me. Neither of them gave me an opportunity to explain that I was calling to attempt to get information on the bill to validate the debt was mine, and if it was, I wanted to to settle the debt, and negotiate to have it removed from my credit report. I have had issues and filed a complaint on this same debt collection company before, because of their tactics, and I feel as though they remember my name, and that I filed an earlier complaint with the CFPB, and are resorting to retaliation. When I filed the initial complaint the owner of Specialized Management, XXXX XXXX, contacted me by phone and claimed that it was a misunderstanding and that he would like to settle any issues I had due to the treatment I received then, and now again, I am being disrespected and they are refusing to answer my questions. I feel as though our prior dispute, caused them to just try to negatively affect my credit, rather than contacting me about the bill. XXXX even pulled up an account during the call and gave me the wrong address as well, so I again I wanted validation of the debt.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3098448
|
2018-12-12
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
No
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical debt
|
| Date Received |
2018-12-12
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-12-13
|
| Consumer Consent Provided |
N/A
|
|
|
2359851
|
2017-02-24
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Called after sent written cease of comm
|
| Sub Product |
Medical
|
| Date Received |
2017-02-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-02-24
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5523075
|
2022-05-01
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened or suggested your credit would be damaged
|
| Sub Product |
Medical debt
|
| Date Received |
2022-05-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-01
|
| Complaint What Happened |
It all stems from hospital bills. The hospital accepted payments, then turned it over to collections within 30 days. I set up payments with a previous representative with Specialized Management company. The accounts WERE NEVER reported as Late on my credit report. A new person took over my accounts. I actually paid off two of the accounts and she reported them as late, even though they were being paid as agreed. The balances were decreasing every month and the agreed payments were being made. A call was made and she was VERY rude and refused to listen. Actually hung up. I then paid off two accounts and it took 90 days to remove from my credit report! 90 days! Then three more accounts showed up. Instantly reported as late, even though I tried to make a payment at time of services with XXXX XXXX. XXXX said they would bill me. Never received a bill until Specialized Management sent a very nasty letter. I called specialized and they threatened me with my credit report if it wasnt paid in full. Due to past issues with this person, I decided to check my derogatory marks on my credit report and lo and behold, it was a lie!! It had ALREADY been reported.
All I would like is my report to change from Late to paid as agreed.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3985696
|
2020-12-02
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Specialized Management Services, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive notice of right to dispute
|
| Sub Product |
Medical debt
|
| Date Received |
2020-12-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-12-15
|
| Complaint What Happened |
Did not provide me with a copy of my rights Requested itemized statement of debt from company several times and was not provided with one within 5 days per my rights.
Screamed at me on the phone and would not put me in contact with a supervisor.
Continues to call me after I have requested them not to contact me.
|
| Consumer Consent Provided |
Consent provided
|
|
