|
11757248
|
2025-01-23
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-23
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
|
|
10786358
|
2024-11-13
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Late or other fees
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-13
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Regions has been charging an ATM fee that was never disclosed. I had complained previously about the fees and they removed them, this time they will not refund. This is not the fee related to using the atm and being charged for that service. This is an additional penalty from regions for using an atm they do not own/manage. They have charged me hundreds of dollars over the past year and will not refund them. I do not think this is fair, they never disclosed this to me when I opened this account. They also refunded these fees and told me it would not happen again, but have continued to charge them.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8315448
|
2024-02-09
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2024-02-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-13
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11547732
|
2025-01-15
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Other banking product or service
|
| Date Received |
2025-01-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-15
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
XX/XX/year> I visited a Regions Bank branch in XXXX, XXXX XXXX process a cash advance in the amount of {$12000.00}. I was told that even though I did not hold an account at Regions that they were able to process cash advance transactions because they had an agreement with XXXX. The teller asked me multiple times to verify the amount and even had me confirm the amount she wrote down on a scrap piece of paper. Once I confirmed again she ran my debit card to process the transaction. She came back to her computer and began typing before she pulled any money from her drawer. After a few minutes another teller came over and they proceeded to inform me that had not received their cash delivery that day and would only be able to offer me {$20.00} bills. I was not satisfied to receive such a large amount in XXXX and they informed me they could void the transaction to which I agreed. I then called my bank, XXXX XXXX XXXX XXXX XXXX XXXX to make sure I would be able to try again at a different bank. They, however, informed me that the funds were still pending and they did not show the pre-authorization as voided. They stated I would need the manager at Regions to write a letter releasing the authorization so I could have access to my money again. I went into the branch and spoke with a banker, XXXX, who stated the manager was out. She said she would contact the regional manager and would call me with a resolution. She did not call. I was able to reach her later that afternoon and she stated the regional manager said there wasn't anything more they could offer other than the void receipt. I was also informed the funds could not be guaranteed to be released that evening as it could take 3-5 days to process. I called Regions customer care line to file a complaint and requested the manager 's information so I could continue to try to work with them to get my funds released.
XX/XX/year> XXXX XXXX temporarily released the funds after I submitted documentation of the issue along with the void receipt. However, they informed me that they still did not show a void to the transaction and that according to them Regions still had a valid authorization for those funds so I could " pay attention '' to my account. I called the manager of the Regions in XXXX, XXXX XXXX, at XXXX XXXX to resolve this issue but was told she was in a meeting and would call me back. She never called me back. Later that afternoon, XXXX, a regional manager, called to tell me the legal team at Regions would not allow them to write any letters but was happy to know I had worked with my bank to release the funds. She then proceeded to tell me Regions could definitely process large cash advance transactions and that I should just ask the teller to make sure they had the funds before running my card.
XX/XX/year> I visisted a Regions Bank branch in XXXX XXXX, XXXX XXXX process a cash advance of {$7500.00}. I called and spoke to the manager, XXXX, prior to arriving to verify they could process such a transaction. He informed me they should have no problem. When I arrived the teller XXXX apologized about my experience at the other location, said they do this all the time, verified she had the money, and then proceeded to run my debit card for the cash advance. It was approved and she pulled the money out, counted it, set it aside, and began typing my information into her Regions system. When it asked for my account number she was unsure of what to type. Another teller advised her to enter my drivers license number. It did not work. She then typed in my entire debit card number which also did not work. XXXX went into the manager 's office and explained to him what was happening. He advised her to " clean '' my driver 's license and run it again. She did all of these things but it would not work. The manager told her if it didn't work, there was nothing he could do. She apologetically voided the transaction. Once again, the funds were pending/drawn out of my account and I did not have the cash. I spoke to the manager who again told me there was nothing he could do and that I could " try again later ''. I, once again, had to report this transaction to my bank in order to temporarily release the funds so I could access my money.
I find it highly suspect that Regions Bank could not peform either of these transactions to their entirety. Both transactions still show as valid authorizations and I now have to diligently monitor my account to ensure they do not still pull this money out of my account. A " void '' request has not processed through my bank as of yet and no one within the company seems to be able to handle this issue.
For reference, I was able to perform my cash advance transactions at an alternate bank, XXXX XXXX in XXXX. There was no issue.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11547508
|
2025-01-15
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-15
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-15
|
|
|
11086566
|
2024-12-09
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Mortgage
|
| Sub Issue |
Escrow, taxes, or insurance
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-12-09
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
11086562
|
2024-12-09
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened without my consent or knowledge
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-09
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
11641862
|
2025-01-18
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-18
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I had XXXX taken without knowing they said my account was hack by someone took my information.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11236338
|
2024-12-20
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-20
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11184328
|
2024-12-17
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-12-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-17
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10634740
|
2024-10-30
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Tags |
Older American
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-10-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-30
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6417044
|
2023-01-09
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2023-01-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6805019
|
2023-04-06
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Fee problem
|
| Sub Product |
Checking account
|
| Date Received |
2023-04-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-06
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
My business account being charged a business analysis fee monthly by Regions bank when open document nothing is there and I have asked and asked why and there is no report. I was told that's a report and fee charged to all business
|
| Consumer Consent Provided |
Consent provided
|
|
|
6070644
|
2022-10-10
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2022-10-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-10
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Last month regions charged me for an overdraft fee when I know I had the correct amount of money in my account. They couldnt explain the fee and said that I would get the money back, but I never did. They still took the {$36.00} from my account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6015164
|
2022-09-26
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Fee problem
|
| Sub Product |
Checking account
|
| Date Received |
2022-09-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-26
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
There are 2 issues that I have discovered.
Issue # XXXX. I did 3 internal transfers from one account to another for a large enough amount to cover charges that were made that day. At least 2, if not all 3 of the transfers were done before their XXXXXXXX XXXX cutoff. The first 2 were enough to cover all pending charges. The third was just to add a " padding '' until a regular deposit would be made on the next day. The next day, I saw 2 overdraft fees had been charged even though the balance was more than enough to cover all the transactions and the 3 transfers made the day before had posted that same night, proving they were made before the XXXXXXXX XXXX cutoff. When I contacted the bank, I was told that those last 2 charges were made when there were not enough funds in the account to cover them and that's why the overdraft was charged, that they were " pending '' and there were insufficient funds, so the overdraft fees were charged. I questioned them and advised that ( XXXX ) they can not charge overdraft charges on an amount that has not actually posted, and ( XXXX ) due to the internal transfers, that were also pending, and posted the same night, there were enough funds to cover the transactions. After dealing with 3 reps and 2 supervisors, I FINALLY got my XXXX refunded. The first 2 reps and supervisor could not ( would not ) get that what happened was wrong.
Issue # XXXX - There was no overdraft based on my own charges. What cleared the night of the XXXX left me with a positive balance. Yes, there were pending transactions, but again, they were PENDING. They charged a {$36.00} overdraft fee when the balance in the account was positive and THEY caused it to go into overdraft with their fee. When I questioned it, they wouldn't even entertain refunding that to me as well. I have NO clue why, other than they were trying to charge a fee due to a pending transaction that ended up not even posting until the NEXT night.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5706207
|
2022-06-24
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-06-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-24
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/XXXX, around the hours of XXXX XXXX cst. I made a deposit of {$1200.00} into the atm machine at the Regions Bank located at XXXX XXXX XXXX XXXX, XXXX XXXX. I used the ATM located closest to the Post Office. Upon making my deposit, the ATM machine miscounted my funds. Instead of calculating {$1200.00}, it calculated somewhere around {$1300.00} dollars. It gave me the option to submit or cancel the transaction. I attempted to cancel the transaction to recount my funds. Upon doing that the ATM malfunctioned and did not give me the option to retrieve my funds. Nor did it give me any kind of receipt. It did return my debit card. Since it was so late in the evening and the bank lobby was either closed or getting ready to close I called Regions customer support ( XXXX ) at approximately XXXX and opened a case and was told that they would investigate it. Regions did credit the money back into my account a few days later. I thought that the investigation was finished. On Thursday, XX/XX/XXXX, I received an email stating that they have finished their investigation and decided that they would debit the {$1200.00} out of my account on or before XX/XX/XXXX. The email also stated that Regions would send me a letter in the mail with more details of their findings. On XX/XX/XXXX, I received the letter from regions, but the only thing that it is telling me is that they could not find my funds. On XX/XX/XXXX, I decided to go to the Regions branch located at XXXX XXXX XXXX to see if they could give me more info on their findings and also inform them on the letter and email that I had received. I explained to ( XXXX XXXX ) on the entire situation and she said that she would email ATM services to ensure that they did a thorough investigation. She also said that she would reopen my case in hopes that they wont debit my account for the {$1200.00} on XX/XX/XXXX. I didnt receive a claim number during this meeting. On XX/XX/XXXX, at around XXXX. I did decide to call Regions customer service ( XXXX ) to see if they had any updates. The rep told me that he is not showing that my case has been reopened and that I need to go back to my branch asap. He also told me to ensure that I do receive some type of confirmation or case number. On XX/XX/XXXX, I went back to Regions main branch and talked to XXXX XXXX again and she said that she had reached out to someone at card services and is waiting to hear back from them. She did tell me that someone did email her back and showed her that the ATM balanced out. She also told me that she should know something on my case by Friday XX/XX/XXXX. Later that evening, I went to talk to ( XXXX XXXX ) at the other XXXX location and he pulled up my info on the computer. He said that it does show that the ATM did malfunction. He also told me to check back with him on XX/XX/XXXX. I checked back with XXXX on XX/XX/XXXX and he said that he hasnt heard anything. Once leaving to talk to him, I went to the main branch and talked to ( XXXX XXXX ), which is the branch manager at that location. I explained everything to her and she filed a complaint on my behalf. She also told me to check back with her on XX/XX/XXXX. I checked back with her and she told me that the ATM was not over or under for that time period. I did find a couple of numbers for corporate and left a couple of messages, but no one has returned my calls as of yet.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5917736
|
2022-08-25
|
Problem with a credit reporting company's investigation into an existing problem
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Problem with a credit reporting company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Investigation took more than 30 days
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-08-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-25
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I started disputing information on my consumer report back in XX/XX/XXXX with all 3 of the consumer reporting agencies ( XXXX, XXXX, and XXXX ) According to The Fair Debt Collection Practices Act 15 USC 1692g I have the rights to request Validation of debt. Neither agencies responded to any of my requests just updates on my report. At the time I had little to no knowledge of consumer law. I recently mailed out letters to all the furnisher on my consumers report and disputing inaccurate and incorrect information in XXXX of XXXX. NO RESPONSE from any of them just updates to my reports. its been well over 2 months which put them in violation of consumers law. no only that they are reporting closed and charge off accounts.
NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT Your company are furnishing inaccurate and incorrect information to the consumer reporting agencies.
The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.
You and your inaccurate reporting have damaged my livelihood.
15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
DUTY : a moral or legal obligation ; a responsibility : ACCURATE : correct in all details ; exact : PROHIBITION : a law or regulation forbidding something : As Defined By The IRS ; you must report canceled debt as gross income on your tax return.
The IRS clearly defines a CANCELED or CHARGE OFF DEBT as Income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which infact makes your reporting of this account inaccurate 15 USC 1681 s-2 Says ( XXXX XXXX ) are a furnisher of information to a consumer reporting agency.
You are PROHIBITED BY LAW to furnish inaccurate information. I demand you to Cease and Desist the reporting of incorrect / inaccurate information immediately.
15 USC 1681 s-2 ( a ) ( 1 ) ( A ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
You are hereby put on NOTICE that your are furnishing incorrect and inaccurate information.
The lender must file Form 1099-C and send you a copy if the amount of debt canceled is {$600.00} or more and the lender is a financial in stitution, credit union , federal government agency, or other applicable entity. as discussed earlier in XXXX XXXX.
The above paragraph is taken directly fromthe IRS XXXX Publication.
SEND ME MY FORM 1099-C that you should have sent me when you filed the account as a canceled debt. My Email is below.
15 U.S. Code 1681s2 ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate.
In conclusion, I have shown you that you have infact been reporting inaccurate information.
The continued reporting of this information is a clear violation of the law 15 USC 1681 s-2 of your responsibilities of a furnisher of information.
You have caused me and my family severe harm due to your negligence and inaccurate reporting.
This is a final opportunity to cure and DELETE this erroneous inaccurate account from My XXXX XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4784110
|
2021-10-05
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2021-10-05
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-10-06
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
5283878
|
2022-03-03
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Tags |
Older American
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-03-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-03-03
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I was hurt on job years ago needed help bank wouldnt help and turn account over to Collecting agent and showed write off on my credit report. I call Regions bank but they would not help me. I have payed this account off and I want it removed from my credit report.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4812280
|
2021-10-14
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Savings account
|
| Date Received |
2021-10-14
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-10-15
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
10969935
|
2024-11-29
|
Fees or interest
|
Credit card
|
|
| Issue |
Fees or interest
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card
|
| Sub Issue |
Charged too much interest
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-11-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-29
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Good Morning, I am writing to formally dispute the interest charges applied to my credit card account, number XXXX ]. I believe these charges are incorrect and unwarranted.
[ Clearly state the specific dates and amounts of the disputed charges. ] XX/XX/XXXX- I called XXXX and talked to Regions Bank Credit Card ( RBCC ) banker. I inquired about a zero-interest balance transfer. The banker informed me my account was eligible. I availed of it.
XX/XX/XXXX - my CC account was charged {$10000.00} ( XXXX Credit Card ) and {$420.00} for ( Balance Transfer Fee ) XX/XX/XXXX - My CC account was charged {$33.00}. Upon knowing this, I immediately called RBCC and asked for an explanation about the interest charged. They informed me, that they would take it out.
XX/XX/XXXX- Purchase Finance Charged {$33.00} was taken out from my account.
XX/XX/XXXX - Interest charge - Balance transfer {$150.00}. Upon knowing this again, I immediately called RBCC and asked for an explanation about the interest charged. They informed me, that they would take it out. Unfortunately, no action was taken. I kept calling, they told me to wait after a week, weeks passed by. The interest charged was still there.
XX/XX/XXXX - Interest charge - Balance transfer {$140.00}. Upon knowing this again, I immediately called RBCC and asked for an explanation about the interest charged. They informed me, that they would take it out. Unfortunately, no action was taken. I kept calling, they told me to wait after a week, weeks passed by. The interest charged was still there.
XX/XX/XXXX- Interest charged adjustme {$.00} ( XXXX XXXX ) was taken out of the account.
XX/XX/XXXX- I am curious about what is " Interest charged adjustme '' is to my account, I immediately called RBCC and asked for an explanation about this.
I talked to a Credit Card Banker named Charsie - she overhauled and checked every transaction from the Balance Transfer Transaction ( she informed me- I called on XX/XX/XXXX, talked to her colleague, and she discovered an error was made. ) until the last interest charged.
She told me there was no computer glitch. We should have corrected it immediately. She apologizes for the inconvenience that I have endured. She filed a report just like the other credit card bankers and relayed the message to wait for a week.
I have diligently reviewed my account statements and payment history and have confirmed that I have made all required payments on time.
I kindly request that you investigate this matter promptly and remove the disputed interest charges from my account. I would appreciate it if you could provide me with a written confirmation of the resolution of this issue.
Thank you for your immediate attention to this matter.
Sincerely, XXXX XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
10927873
|
2024-11-25
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-25
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Over the last 6 months, my Regions business debit card has been compromised about 5 times and 3 out of 5 times, it was without me activating it which appears to be an inside job or the data system is being hacked. The first time I noticed was XX/XX/year> when I could not use my card and when I called the bank to dispute the charge, they told me it was not disputable because the card was not even activated yet or words to that effect. The most recent compromise was XX/XX/year>XXXX and I just received this card not too long ago. There is something fishy going on and my card should not have been compromised before its even activated. The bank accused me of giving out my PIN number which is ridiculous.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4546678
|
2021-07-15
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Other banking product or service
|
| Date Received |
2021-07-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-07-15
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6877182
|
2023-04-22
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Checking account
|
| Date Received |
2023-04-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-22
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XX/XX/XXXX, the bank debited my Regions checking acct for {$50.00} in error. This checking acct and several others were previously joint accts with my mother. She also had some accts in which she was the sole owner. She died on XX/XX/XXXX. After her death, I took her death certificate to the bank and had her removed from our joint accts and closed all the accts on which she was the sole owner. Apparently they missed closing one of her solely owned accts which had a {$50.00} annual fee and they debited my acct for that fee. I would like to be reimbursed this {$50.00}. I was told by XXXX XXXX, the branch manager ( XXXX XXXX XXXX phone ) that I would not be reimbursed.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3365168
|
2019-09-05
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2019-09-05
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-06
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3358922
|
2019-08-29
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2019-08-29
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-08-30
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3805859
|
2020-08-19
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2020-08-19
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-20
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
1768977
|
2016-02-02
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2016-02-02
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-02-03
|
| Company Public Response |
Company chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3724131
|
2020-06-30
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2020-06-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-30
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I made a purchase and did not recieve services for what i paid. I contacted the credit card company regions bank but they did not resolve it.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4088765
|
2021-01-21
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Cashing a check
|
| Sub Product |
Checking account
|
| Date Received |
2021-01-21
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-01-23
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
3726888
|
2020-07-02
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
REGIONS FINANCIAL CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2020-07-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-07-02
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
